BILLING

Scopearo Refund Policy

Effective date: July 21, 2026

1. Merchant of record

Paddle is the merchant of record for Scopearo purchases. Paddle processes payments, invoices, applicable transaction taxes, cancellations, and approved refunds. Its buyer terms and payment procedures apply in addition to this policy.

2. Canceling a subscription

You can cancel renewal through the Paddle customer portal. Cancellation prevents the next renewal charge. Unless the checkout, Paddle, or applicable law states otherwise, you may continue using the paid plan until the end of the current billing period.

3. Requesting a refund

Send a request to support@scopearo.com with the account email, transaction or invoice reference, purchase date, and reason for the request. You may also use Paddle's buyer-support service. Do not send card numbers or other sensitive payment credentials.

4. Eligibility

Refunds required by applicable consumer law will be honored. Other requests are reviewed fairly based on the timing and circumstances of the purchase, duplicate charges, material service failures, account usage, and suspected abuse. This policy does not create a guaranteed refund right where one is not required by law or confirmed at checkout.

5. Processing

Approved refunds are issued by Paddle to the original payment method. Processing time depends on Paddle, the payment network, and the customer's financial institution. Canceling a subscription and requesting a refund are separate actions.

6. Contact

Operator: Hyojun Lim, trading as Scopearo. Address: 230, Junggye-ro, Nowon-gu, Seoul, Republic of Korea. Email: support@scopearo.com.